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Service Design Lead

If you dream of a better world through improved human-centred services, and have a passion and a vision for bringing this world to life, then this might be the job for you.


  • You are extremely well-versed in the service design process 
  • You know it so well you can improvise on it
  • You are comfortable in leading a team of people with diverse skills
  • You love running workshops, rolling up your sleeves and getting post-it notes all over your stuff
  • You are interested in developing your profile as a thought leader in the field of service design, consistently publishing though provoking posts and articles, speaking at conferences and taking part in roundtables.
  • Being an ambassador for Boondoggle.

More specifically:

  • You develop sound UX concepts, including the definition of customer needs, task analysis, and the creation of personas, storyboards, scenarios, user flows and use cases.
  • Work directly with customers and prospects to design end-to-end experiences using participatory and iterative design techniques
  • Your create instant tangibility for the team and the client through storytelling and rapid prototyping methods, ranging from paper sketching to digital prototyping
  • Effectively communicate research findings, conceptual ideas, detailed design, and design rationale both verbally and visually
  • You understand your client’s needs and partner with them to co-create elegant solutions.
  • You work closely with design & development teams to ensure that design specifications are implemented
  • You participate as a contributor to an interdisciplinary team that includes other strategists, designers, copy, art, program management and software developers.


What it takes

  • 5+ years in-depth knowledge and experience of user interface design with consumer applications, mobile devices, rich web apps/site.
  • Extensive knowledge and experience with driving and applying user-centered design processes while working collaboratively with clients and consumers.
  • Working knowledge of design and prototyping tools, such as Photoshop, Illustrator, Sketch, Invision, Axure, Visio
  • Proficient in a variety of methods to convey ideas and concepts (e.g. storyboards, wireframes, prototypes, etc)
  • Knowledge of web-based technologies and their impact on the feasibility of design solutions, including the capabilities and limitations of HTML, CSS, javascript, and various other technologies a plus
  • Strong knowledge of design process
  • Positive and motivational leadership.
  • Ability to cope with stress
  • Strong influencing, negotiation and communication skills (written, verbal, presentation)
  • Must be organized, analytical, and dynamic
  • Experience in finance sector is desirable

Why Boondoggle

  • We are a hybrid company.
  • Our sweet spot is in-between campaign creativity and UX/service design.
  • We believe that kind of thinking leads to meaningful work that make people give a shit.

What you can expect from us

  • The ownership & responsibility to deliver meaningful creative & innovative solutions for your clients.
  • The opportunity to thrive in a team of international colleagues and clients.
  • A creative & stimulating environment that stretches between communication and service design.
  • A competitive pay and benefits.
  • Our #BoondoggleCulture 
  • A seat in our brand-new offices with the most beautiful view over Leuven
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